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JR Fencing complaints

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PO Box 6551
Salinas, CA 93912 | Get Directions

(831) 455-2208

http://www.jrfencing.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JR Fencing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JR Fencing

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5/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/25/2022

Our fence was down the did come to fix the fence but when they took the old fence away there was nails from the old fence still on the ground. I've been asking them to have a board going from end to end When the owner came with his workers he said it wasn't acceptable and his workers to the board from one fence to the other. The workers did not put the board from one end to another of the fence As I'm pulling weeds away from the fence I notice space under the fence. I did call the office and was told we need to pay for the fence and i said it wasn't complete I tried several times to get them to come back. Resolution Sought Finish what I ask them

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