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JR Furniture complaints

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6101 Sout EeastTualatin Valley Highway
Hillsboro , OR 97123 | Get Directions

(503) 205-918898

http://jrfurniture.com

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$2,300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against JR Furniture closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against JR Furniture

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5/23/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,300.00 Amount Settled: $2,300.00

Customer Complaint

5/12/2022

Couch and recliner not delivered or got a refund. March 1, 2022 my husband and I went in and found a sofa and recliner set. we were told they were in stock. so we paid 2300 for the set. after we paid they told told us that they wont be delivered for 3 weeks. They are not here after 2 months. so we canceled the order. we were told that we would get a full refund and the check is in the mail. That was 4/19/22. the check is still not here Resolution Sought We would like our refund.

Company Response

5/23/2022

Per consumer, i just got a full refund check from Jr furniture today.

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