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JRL Tree Services & Construction Inc. complaints

67 High Street
Danvers, MA 01923-3168
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(857) 246-2765

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against JRL Tree Services & Construction Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against JRL Tree Services & Construction Inc.

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8/4/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/17/2022

Estimate from this tree service, I called him come for an estimate had, advised to be trimmed around my perimeter and clean up. As we walked around the perimeter of the property continue to show him the vines. and hedges that needed to be trimmed. and two areas of poison ivy that I was to Have the formula. He saw a tree in the front lawn and then gave me an estimate of $1,500 I said no I didn't need the tree down he said a thousand I said okay then when I came back at 1:30I from dropping my mother off at dialysis. Three young boys are out trimming. They look exhausted I offered them some Beverages and they accepted. I showed him where the poison ivy spray was didn't have any idea to do This told them about it. I come back from picking up my mother there was no clean up They must have left a block For the truck out in the street by the time I could get to it somebody stopped and pick it up We have reached out Four or five times now spoken to him once he said he would come out and resolve the issue and he has not has been two weeks. Resolution Sought We would like him to come back and clean up all the wood chips. Please??????

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Company Response

7/12/2022

She hired me to do tree work and trim bushes. I did all the work we discussed and after she told me the guy did not clean everything. We are not supposed to clean the yard. For $1000 I cut small trees on the front of the house and took down one dead tree and trimmed some bushes around the house.

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Customer Rebuttal

7/25/2022

Consumer states; I am not happy with the company's response, due to the fact that I hired them to cut tree & trim bushes, and I was under the impression that they would clean up the wood chips & branches. Otherwise, I would have hired a different company to do the job. I find their response ridiculous and would still like them to return and clean up all the wood chips.

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