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J's Wraps and More complaints

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2017 Kimball Road SE
Canton, OH 44707 | Get Directions

(234) 207-8032

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against J's Wraps and More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against J's Wraps and More

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

Recently I've taken my car to get tinted by J's Wraps & More out of Canton. He seemed very reputable as the pictures he has posted looked good along with a small local dealer got their vehicles tinted by him. I dropped my car off February 5th and paid $275 with a $25 tip. That night, I noticed a piece of hair in the sun strip along with the poor cut work and another piece of hair in the rear driver window. Along with that, my car smelt of weed. AlI messaged him and he was very pleased to fix the tint and we scheduled February 16th to have it fixed. The night before, I stated I wanted a full reimbursement along with the tint removed, I didn't feel comfortable with him reinstalling. After I dropped my car off and talking with another guy that does tint, he stated he would remove it for free due to being worried it would be removed wrong. I texted the owner of J's Wraps & More and told him to not remove it as I would take it to someone else and I just wanted the reimbursement. Awhile after, he sent me the message attached below. Which after I replied, he was not as understanding with my unhappiness with the job done. I showed him photos of all the windows that had air bubbles, dirt, hair, or poor cuts. I went to go pick my car up later that night, expecting a $150 reimbursement. I told him I was there, he replied my keys were in my gas cap. No cash or check in the car which I stated since I didn't get a full reimbursement, I would be taking him to small claims court Resolution Sought Reimburse me $300.00

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