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JTH Painting & Subcontracting LLC complaints

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9001 Airport Road Apt 54
Georgetown, OH 45121-9496 | Get Directions

(937) 941-5176

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JTH Painting & Subcontracting LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JTH Painting & Subcontracting LLC

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6/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

5/7/2024

I have tried to tell him my concerns on what was suppose to be a cedar privacy fence an my two gates. They took us for everything the gate is falling down the wood a spacing is all wrong. Nails are sticking out and my dog ear wood isn't showing. No drop bars for my gates an no support what so ever on them the wood is bending it's so terrible. When we tried to tell them our concerns we got yelled at and said that was the way they did things. They also wouldn't show up when they said we had to always wait or I had to call him and when I did he said I was hassling him it was a very bad experience and even now I can't find him to go to court. I've spent so much money on a privacy fence that other companies tell me it has to be all taken down an redone. I just wish to put this out for others to not go with this company its been a nightmare. Resolution Sought Refund my money would be great or even half. I work every week like anyone else to provide. They can't build a fence so I can't have them redo it since they don't know what they are doin. Plus I believe he is also in jail right now. Also I've seen his address in franklin county also so he doesn't have the correct location of business.

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