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Jude Auto Sales complaints

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24180 Ryan Road
Warren, MI 48091 | Get Directions

(586) 718-5540

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jude Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jude Auto Sales

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8/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

7/22/2024

Purchased a vehicle in march 2024 for $4000 the sales person said the car was good and the only thing was wrong with it was the muffler and he would fix it I called multiple times and texted so I visited bussiness to see if they could help with what they said because the car is making a loud noise wh itch they insured me it was the muffler so they said they will fix it the next day I took car to get looked at under the whole car before I gave it back to them to make sure that was it and the car repair person informed me that the car is not safe and the entire frame is falling apart and he would never even work on a car in that condition and to go speak to somone at the bussiness to inform them the frame is falling apart w hitch I did and they kept the car for two day just for me to get it back in the same condition but with more screws. To make the items that was coming apart to stay a lil longer not caring that I told them I have a baby in the car need to be safe they informed me it's good I took the car to somone else to look at in they said the extac same thing but worst to junk the car get rid of it and keep my self and children out of it. And for the last time I visit the bussiness to seek help with a solution and the the employee told me to call the boss which I did he stated to me he could not help in do what I have to Resolution Sought My desire out come will be is being refunded my $4000 that I bought a car that was misrepresented.

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