Complaints for Jump for Fun in Carson, CA - 92003809

17531 South Central Avenue, Suite A-324
Carson, CA 90746 | Get Directions

(800) 281-6792

http://www.jumpforfun.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of safety and service related problems. Some complainants allege jumpers malfunction and deflate while children are inside due to defective or poorly maintained equipment resulting in safety hazards or injuries to children. Some complainants allege drivers fail to show up on time pick the rentals up late or units are in poor condition or dirty when delivered. In some cases the company failed to show up for scheduled events. Complainants also generally report poor customer service and most request refunds.~~The company responds to complaints by disputing allegations and denying refund requests. In some cases the company offers discounts on future rentals and explains the customer never contacted them about the problem. Some customers rejected the discount offers by the company as useless as they had no plans of transacting any future business with the company. In other cases the company offered apologies for inconveniences or denied allegations that the units were damaged or dirty. A few customers were issued refunds.

Complaint Closing Statistics

0 complaints against Jump for Fun closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Jump for Fun complaints