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Just Blinds, LP complaints

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12335 Kingsride Lane
Houston, TX 77024 | Get Directions

(800) 959-9939

http://www.justblinds.com

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Total Amount in Dispute:
$673.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Just Blinds, LP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Just Blinds, LP

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5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $672.53 Amount Settled: $0.00

Customer Complaint

3/1/2024

In January I ordered five sets of cellular blinds from this website which I have ordered from at least four or five times before in the past with no issues and really liked their product so I used them again for my new property but the blinds came in completely differently than they have in the past, with the wrong color of top and bottom rails to match the white fabric I chose as well as with a beige colored layer of fabric on the inside which I had never seen before. In the past the rails and tabs and pulls were all white but this time for some reason they were all an almond color and the tabs and pulls were assembled on the beige side of the blinds indicating that they built everything to look beige/almond for some reason instead of the white I ordered. If I install the blinds the way they were assembled the white would only be facing outward whereas in the past everything was white facing inward as well as outward and that is what I had expected again and that is what I ordered. I called the company multiple times and was put in email communication with two different representatives as well as a chat help person one time and all of them said they contacted the company who made the product and they insisted that the rail color was made to coordinate with the fabric I had chosen but that's just not the case because I had chosen white! No matter how many photos I sent them and how many times I tried to explain both of the issues they kept insisting the order was correct. Resolution Sought I simply want to return my order and have them correct both the color of the rails and the placement of the pulls and tabs so that I can actually install and use them but they refused to give me a return authorization number or agree to correct either issue. They also stated that they did not allow returns or refunds because the orders are custom so basically I'm just stuck with over $600 worth of product that is useless to me. They would not even acknowledge what I was complaining about!

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