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Just Meat complaints

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220 Cedar Lodge Road Suite B
Thomasville, NC 27360 | Get Directions

(336) 313-8899

http://justmeatjerky.com

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Total Amount in Dispute:
$32.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Just Meat closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Just Meat

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6/3/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $32.00 Amount Settled: $0.00

Customer Complaint

6/2/2021

Ordered two separate items from this website. The first one was supposed to be here on May 29th. It's June first and it hasn't even arrived at the post office of my hometown. It is supposedly in Pemberton New Jersey according to them. The second one I was told it was out for delivery and would be here by 11 today. But, then I'm being told it's been pushed back three separate times. When I contact the company to ask them why that's the case I get no response. I've asked for a refund since they can't seem to get me my package or at the very least tell me why it's been delayed and I still get no response. So, I feel as though this is my only recourse. Resolution Sought I would like to be refunded the $32 I paid this website.

Company Response

6/3/2021

All orders were already delivered and accepted by the customer. It was just a little delayed since we have no control over the shipping matters of USPS. We have responded to all his concerns, even though he was being rude and impolite via email and chat messages. He placed an 2 orders and the day he filed for this, one of his order was already set for delivery. The other one was misrouted but we have filed a case with USPS the day he notified us about it. We offered to refund him for the misrouted one in case he doesn't want it anymore. The misrouted package was delivered June 2 and we even sent him an email mentioning about it and he confirmed that he did received the packages. All fixed.

Customer Rebuttal

6/3/2021

Consumer states; . I was actually just able to resolve everything with them. I was actually just in the process of getting ready to let you guys know about that. Thank you for getting back to me as quickly as you did.

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