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Just One Plumbing Service complaints

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1799 Sunset Drive
Euclid , OH 44143 | Get Directions

(216) 258-1928

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Just One Plumbing Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Just One Plumbing Service

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4/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

The owner, Thurman Bogan, had someone unlicensed to hook up my brand new water tank, which resulted in very bad dangerous corrosion, and rotting of pipes, which lead to water tank going bad, with insane amounts of rust in tank. Resolution Sought I would just like a refund of the original $700 I paid for the services, & for his future work to be inspected because of the danger that lies with improper installation.

Company Response

3/20/2024

Company states: We did not have anyone from our company hook up his new water tank. We did not sell a water tank to this person either. He is my neighbor, and I only showed him some things that could possibly be wrong. He was supposed to order replacement parts from the manufacturer, but he never got back with me. I didn't provide any services at all, so I don't understand why this complaint was filed against my company.

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