JustAnswer LLC complaints

Hello, Thank you for sharing your JustAnswer experience via BCA. I apologize for any inconvenience. When you submitted your question on JustAnswer, along with your email address, the site recognized that you previously used our service on April 11, 2024. When you returned to the site on September 6, 2024 to ask a new question the site would have shown you a Welcome Back message, along with the cost of posting a new question using membership benefits. The monthly membership payment allows you to ask unlimited questions in over 100 categories for 30 days. Renewal of the membership can be cancelled at any time. JustAnswer is mainly a subscription service, but customers who prefer to be on a pay-per-question basis can cancel the membership and pay as they go, on an individual question basis. For example, the price of the question you posted has a value of $36. Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips: https://www.justanswer.com/help/categories-justanswer We hope in the future that you will avail yourself of the service and see how convenient it is to be able to contact verified doctors, veterinarians, lawyers, accountants, mechanics, and a wide variety of repair people such as computer techs, appliance techs, electronics tech, etc. Upon review, your membership has been canceled last September 6, 2024. Moving forward, you will not see any recurring membership charges. Meanwhile, if you were still charged for a membership after the cancellation, that means you have created another account. Please provide any of the details below and we will do our best to find your account and address your concerns immediately: • Another email address you may have used when registering on our site. • Phone number you may have entered to alert you when your expert has responded. • Order ID • The first 6 digits and the last 4 digits of the credit or debit card that was charged (This information can only be used to locate your account. Please do not send full card details). • If you paid via PayPal, your PayPal email address. • Link to your question page • The date(s) and amount(s) charged. • If you used Apple Pay or Google Pay for your payment, we are unable to locate your account using credit card details, as these are masked for security reasons by the payment providers. To assist you further, please provide the transaction order ID which can be found in the Welcome email we sent to you when you initially enrolled. Thank you for your cooperation. I look forward to hearing from you soon. Kind regards, Violet JustAnswer Customer Care

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Hello, Thank you for sharing your review of your JustAnswer experience via BCA. We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE Moreover, although your membership payment is not eligible for a refund under our Terms of Service, as a courtesy, this has been cancelled for you on 10/30/2024. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care

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