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JustAnswer LLC complaints

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440 N Barranca Avenue, #7508
Covina, CA 91723 | Get Directions

(800) 509-5721

http://www.justanswer.com

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Total Amount in Dispute:
$4,114.00

Total Amount Settled:
$2,785.00

Complaint Experience

96%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

71 complaints against JustAnswer LLC closed in last 3 years.

Complaints	Type of response
44	Making a full refund, as the consumer requested
0	Making a partial refund
23	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

71 complaints against JustAnswer LLC

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4/1/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $65.00 Amount Settled: $65.00

Customer Complaint

3/19/2026

They charged me $65 without letting me know or me giving permission. Resolution Sought Refund my $65

Company Response

3/19/2026

Hello Andrew, Thank you for reaching out. I appreciate you bringing this to our attention. The join and membership fees are disclosed on the payment page prior to confirmation. We’ve issued a refund for the membership fee and canceled your membership to ensure no future charges. If you have any questions or need assistance with anything else, please feel free to reach out. Regards, Hazel, JustAnswer Customer Care [email protected] or 800-942-4543

12/4/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $45.00 Amount Settled: $0.00

Customer Complaint

11/21/2025

Peacock streaming service is impossible to speak with a rep for help….they refer you to someone who can assist for a $5 fully refundable fee…which I allowed with my credit card number. Spoke to them for 10 minutes….next thing I know I have not only the $5 fee on my credit card but also a $40 charge. When I contacted them by email I was told it was a membership fee…THAT I WAS NEVER MADE AWARE OF… so they cancelled it immediately but say it is not refundable after several emails back and forth. I find this very unethical and devious and do not want anyone else to fall into their trap … I find it hard to believe they do business like this. Resolution Sought I would like them to state ALL fees up front and not in some fine print that they claim was attached but it was not! I find them despicable and hope no one does business with them

Company Response

11/22/2025

Hello Charyl, Thank you for reaching out. The membership fee was part of the payment summary shown when you entered your card details, along with a link to our terms. We understand it may have caught you off guard. We’ve already refunded the membership fee, and you should see it back in your account within 3–5 business days. Feel free to reach out if you need anything else. Best, Bella JustAnswer Customer Care [email protected] or 800-941-1229

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