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JustAnswer LLC complaints

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440 N Barranca Avenue, #7508
Covina, CA 91723 | Get Directions

(800) 509-5721

http://www.justanswer.com

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Total Amount in Dispute:
$4,266.00

Total Amount Settled:
$2,694.00

Complaint Experience

96%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

79 complaints against JustAnswer LLC closed in last 3 years.
Complaints Type of response
47 Making a full refund, as the consumer requested
1 Making a partial refund
27 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
3 Unanswered

79 complaints against JustAnswer LLC

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10/23/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $65.00 Amount Settled: $65.00

Customer Complaint

10/10/2025

I had trouble with my DISH tv service. I called them several times and they were helpful, however, nothing was resolved with them so they gave me the phone #of a tech support person, When I called this man said that he was an outside contractor and couldn't help me. Next thing I know $65.00 was taken out of my account on Sept.23rd for a company call myjustanswer.com. I am not a member nor have I ever been. I tried several times to contact them on their chat line (you can't get a live person) with only one response of a confirmation #J0190193. That is the only contact they have made with me. I am really upset about this. I'm a senior and every penny counts. I guess I will never see my money but this has to be the WORST company I have ever dealt with. I just hope they do not deduct anything else from my checking account and no scam anyone else. Thank you. Resolution Sought I would like a refund of my $65.00.

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Company Response

10/10/2025

Hello Penelope, Thank you for reaching out. I understand where the confusion is coming from. We are an online, third-party, paid question and answer service. While we do have Experts that can answer your question, it appears that you meant to connect with a different company for assistance. I have closed your question and processed a refund of your payment. The funds are made available to your bank the next business day. However, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let me know if there is anything else I may assist you with and I would be happy to help. Best, Bella, JustAnswer Customer Care BellaIS@justanswer or 800-941-1229

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10/15/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

10/2/2025

I was talking with Prime( Amazon rep) and was told to speak with a person at 1-415-202-5633- in San Frescensco. It was about not getting a movie I had ordered off prime. I did not get the movie on my TV, but charged 39.00. I was then charged 70.00 from My Just Answer for 70.00. I did not ask for their services. I feel fraud took place two times. And My Amswer.com is taking advantage of people. Resolution Sought To have 110.00 sent to me, and they be more clear for any charges taken from people's accounts.

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Company Response

10/2/2025

Hello, Thank you for bringing this to our attention. I'm very sorry if you thought you were posting a question on Amazon's website.  Apparently you clicked on one of our advertisements or you may have reached our site through one of our affiliates.  When you posted your question on our site you would have seen JustAnswer branding. Please visit https://www.justanswer.com/about to learn more about JustAnswer and how we provide professional services. We are a "people helping people" business. Again, I'm very sorry if it was not clear that you were posting your question on JustAnswer.com, instead of Amazon's. I was able to locate your JustAnswer account that is registered to you. I see that you did post a question about the purchase you made on Amazon for the movie, and the charge from JustAnswer was $70. You contacted us on 9/30/2025 and received a full refund of that payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from the account because it was never finalized. I hope that all of your concerns have been addressed, please let me know if you need further assistance. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-941-1229 There are no other charges from JustAnswer. You will need to reach out to Amazon's customer service platform in order to request a refund for the charge for the movie.

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