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JustAnswer LLC complaints

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440 N Barranca Avenue, #7508
Covina, CA 91723 | Get Directions

(800) 509-5721

http://www.justanswer.com

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Total Amount in Dispute:
$4,130.00

Total Amount Settled:
$2,850.00

Complaint Experience

96%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

70 complaints against JustAnswer LLC closed in last 3 years.

Complaints	Type of response
45	Making a full refund, as the consumer requested
0	Making a partial refund
21	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

70 complaints against JustAnswer LLC

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5/11/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $65.00 Amount Settled: $65.00

Customer Complaint

5/7/2026

I called the IRS to get a w2 form and I was switched to "just answer" which charged me $65.00. Resolution Sought I want to find out whether this is legit and whether I actually signed up with them?

Company Response

5/7/2026

Hello, Thank you for contacting us. We understand this charge was unexpected, and we apologize for the confusion. Our site does display the join and membership fees prior to payment confirmation. We’ve refunded your membership fee, and your membership is now canceled. There will be no recurring charges moving forward. If you have any questions or concerns, we're happy to help. Hazel, JustAnswer Customer Care [email protected] or 800-942-4543

Customer Rebuttal

5/10/2026

I am wondering how many people you sneakily charge $65 in the same way as you charged me. I’m glad I contacted the Better Business Bureau to bring awareness to this issue.

4/1/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $65.00 Amount Settled: $65.00

Customer Complaint

3/19/2026

They charged me $65 without letting me know or me giving permission. Resolution Sought Refund my $65

Company Response

3/19/2026

Hello Andrew, Thank you for reaching out. I appreciate you bringing this to our attention. The join and membership fees are disclosed on the payment page prior to confirmation. We’ve issued a refund for the membership fee and canceled your membership to ensure no future charges. If you have any questions or need assistance with anything else, please feel free to reach out. Regards, Hazel, JustAnswer Customer Care [email protected] or 800-942-4543

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