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JustAnswer LLC complaints

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440 N Barranca Avenue, #7508
Covina, CA 91723 | Get Directions

(800) 509-5721

http://www.justanswer.com

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Total Amount in Dispute:
$4,138.00

Total Amount Settled:
$2,676.00

Complaint Experience

96%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

78 complaints against JustAnswer LLC closed in last 3 years.

Complaints	Type of response
47	Making a full refund, as the consumer requested
1	Making a partial refund
26	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

78 complaints against JustAnswer LLC

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8/6/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $46.00 Amount Settled: $46.00

Customer Complaint

7/24/2025

I didn't agree to a membership and they charged me 46 dollars Resolution Sought Refund my money

Company Response

7/25/2025

Hello Shirley, Thank you for your reaching out to us. We apologize for any inconvenience. In reviewing your account, I see that you accepted our monthly membership offer when you posted your Software question on our site. Please know that we do not enroll customers in the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM20CC20PRICE20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. We've refunded your payment. The funds are made available to the bank the next business day. However, the bank may take 3–5 business days to release the funds back to your account, depending on their policy. Please reach out if you need additional assistance. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-808-0643

8/3/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $46.00 Amount Settled: $46.00

Customer Complaint

7/17/2025

The company was to take only 5 dollars for a one time fee , But the took out 46. Dollars out my account. Resolution Sought Ask them to return my money I'm on a fixed income and they took my bill money and all l want is my money back.

Company Response

7/18/2025

Hi Linda, Thank you for your review. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up. Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership. Your membership fee has been refunded, and I’ve ensured that your membership is fully deactivated. If you need further clarification, please feel free to get in touch. Best, Julie, JustAnswer Customer Care [email protected] or 800-941-1229

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