JustAnswer LLC reviews

I want others to know.....

Called to use this app to find a mechanic they text me saying they would charge my bank account $5 The charge was $52 this is totally misinformation total fraud total wave to scam people. I want others to know that this is happening with this company and never use this service I have disputed it with my bank so my money has been reimbursed but others need to know about this fraudulent company

To inform BBB of the Just Answer Bait and Switch Operation.

My complaint is about a Bait and Switch Operation being run by Just Answer. I called the company's 800 number. She asked me if I wanted the $1.00 answer. I said yes. She said she was sending a link to put in my credit card information. I filled in the credit card information. I saw a charge on my bank account not for $1.00 but for $55.00. I contacted the company via chat. They repeatedly told me when I put in my credit card information I had agreed to a $55.00 membership and that this information was stated in the form where I put in my credit card information. They repeatedly refused a refund. I then called the company and after repeatedly denying the refund and me pointing out Bait and Switch is illegal and stating I was contacting BBB they relented and refunded my $55.00.