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Justified Laboratories complaints

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2131 North Collins Suite 433-732
Arlington, TX 76011 | Get Directions

(888) 645-9404

http://www.justifiedlaboratori...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Justified Laboratories closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Justified Laboratories

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7/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $99.95 Amount Settled: $0.00

Customer Complaint

6/29/2022

3rd time fraudulent charges were made to my credit card by this company. I had to cancel my card again. They bill me for diet pills I did not order or receive. Last time on 6/7/2022 it was for $99.95. They are crooks. Resolution Sought To close them down and get them off the internet and keep them from ripping off innocent people.

Company Response

6/30/2022

Thanks for reaching out to us. We apologize for this. Please know that we do not do any monthly subscriptions or billings. All of our offers and products sold are one-time purchases. Sometimes different banks show the statements that way, but we can assure you that you have not signed up for any recurring payments! We suggest that whatever recurring bill or subscription you are seeing on your account, you contact the number associated with it to get help there. We apologize for any confusion. Thank you, and have a lovely day!

7/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $99.95 Amount Settled: $0.00

Customer Complaint

6/29/2022

Company Response

6/30/2022

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