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Justt Transportation & Recovery complaints

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7425 Old Statesville Road
Charlotte , NC 28269 | Get Directions

(980) 269-3878

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Total Amount in Dispute:
$275.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Justt Transportation & Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Justt Transportation & Recovery

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9/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $275.00 Amount Settled: $0.00

Customer Complaint

7/24/2024

I parked in a parking lot that had no signs or barricades blocking it off. I ran into the ups store which was about a half a block away which took me about 2-3 min to drop off my package. I came out and there was a truck sitting next to my car and my back drivers tire had been booted. The guy stated that I had to pay him 275$ for the boot to be removed and the tow truck was on the way. I told him I'm calling the police because it was an illegal tow. While waiting on hold with non emergency line the guy told me"if he had to wait for my phone call and come back to collect payment that it would be another 100$ for a total of 375$" I told him I guess just take my card since I couldn't get a hold of anyone and pay it because I didn't want to be charged more money but then he proceeded to tell me I had to pay cash since it was my husbands car and that he would wait for me to run up to the atm around the corner and pull out money. He gave me a receipt stating how much I paid and I also have pictures of where I parked Resolution Sought REFUND for 275$

Company Response

9/13/2024

There will be no refund at this time as she did park in a clearly stated NO PARKING ZONE and proceeded to walk 3 storefronts fown to UPS store fro where she was parked and no one else was in the parking lot except her. For good reason we cannot take a credit card & release the car as the car was not in her name. If the vehicle doesn't belong to you follows the same rule as credit card not in your name. Cash was received and the boot was removed. If the police came they would tell her the same. She was parked in a "No Parking Zone" in the middle of uptown Charlotte within the city limit. These are the rules everywhere. Nothing Illegal. She just got caught. I have provided photos of proof of the area she was parked. There are clearly posted signs.

Customer Rebuttal

9/16/2024

Police report has been submitted. Pictures have also been shown to police that NO signs are posted in that area. On google maps it shows that signs are posted but they are no longer there. Police have confirmed that he illegally booted due to the fact signs had been removed and he did not allow me to pay with a credit card. Yes, I walked to ups to drop off a package. I also asked a local security guard that day if I illegally parked and he told the guy that I was parked there for an hour and that’s why he booted me. This company has a reputation of doing illegal boots and it needs to stop.

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