Complaints for K C Floors & More, Inc. in Lake Elsinore, CA

31895 Mission Trail
Lake Elsinore, CA 92530 | Get Directions

(951) 674-8628

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege dissatisfaction with installation or product quality. Some customers complain the company refuses to repair damages to their house caused during the installation process or poor customer service. ~~The company responds to complaints by completing the installation performing the needed repairs to the flooring or agreeing to schedule an inspection to verify if the installation issues are covered under warranty. In other cases the company responds by completing the needed damage repairs offering reimbursement for amounts customer paid to have damages repaired or denying reimbursement requests.

Complaint Closing Statistics

0 complaints against K C Floors & More, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

K C Floors & More, Inc. complaints