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K Simon Construction complaints

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312 North New Warrington Road, #3B
Pensacola , FL 32506 | Get Directions

(850) 318-2811

http://ksimon.com

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against K Simon Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against K Simon Construction

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6/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2021

I have a business man working for them named Ryan Griffin he is supposed to have pulled a permit on my house which he did to put a roof on but he will not call for an inspection therefore I cannot get a reduced deduction on my insurance what do I do please help me Resolution Sought I want it inspected and they also want him to fix the problems

Company Response

6/8/2021

I apologize for my delayed response. We are working diligently to satisfy the required inspections in order to close out Mr. Bradford's permit. There have been issues with the building department's portal, which is the only way to upload documents to specific permits and request inspections. We have requested a final inspection, after uploading the required pictures, roofing affidavit, and the recorded NOC, as well as receiving confirmation of receipt of those documents from the portal, only to have the inspector fail the final inspection. His comments were that he saw no affidavit uploaded, however the portal notes in capital letters that is has been received. I emailed the permitting department regarding this issue. I have also uploaded the affidavit for a third time to the portal, as well as emailing the permitting department a copy and notification of the third upload of said document. We have another final inspection scheduled for 6/9/2021 Wednesday. I will update after we receive notification of the inspection status after it is preformed that day.

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