Kachina Lodge reviews

We were locked out of our room!

I visited Kachina Lodge July 3-6 with my autistic grandson for vacation. My 3rd stay (Nov 2019 and July 2020 ) in 2 years !! I booked with Booking .com what I thought was 94.50 plus tax. They ran $158 charge before I even checked in that night !! Then once I complained to very kind front desk clerk I had to pay $138 for next day due to them being booked solid in Town of Taos. My grandson got severe altitude sickness and had to stay in room 2 days sadly. But during this time owner Pinder Gill brought him a book and was very kind and accessible. On Monday July 5 I offered to pay $70 on my credit card and / or OFFERED to just leave as I just couldn't afford rates and needed all my money for gas home. Am 62 year old grandma on disability and my grandson is disabled too so Mr gill said " don't worry, we will work it out tonight go enjoy your grandson !!! So we drove down mountain to river for 3 hours and had great time. Once we returned the desk clerk Miles informed me we were LOCKED out if our room he ran my card $36 left as I had bought gas and we needed $64 immediately !! I was distraught tried to explain the compassion I heard from Mr gill but no he said I don't want to hear it ! My friend called to try and pay $64 over phone on her CC they refused !! My other cards were in room but I needed those for gas home. We had to wait 3 hours for my friend to wire money to Walmart to pay $64 cash to get back in room !!! Got back in 8 pm packed up left at 7an next morning. Terrible !