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Kading Properties complaints

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7008 Madison Avenue
Urbandale, IA 50322 | Get Directions

(515) 276-9384

http://kadingproperties.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Kading Properties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Kading Properties

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

We are trying to apply for an apartment in Huxley. I cosigned for my brother who has previous been evicted. They denied our application because of his previous eviction. I asked them to reprocess the application under only my name and they refused. I have perfect credit and feel they are discriminating against us. They also are refusing to refund either of both of our $45.00 application fees. I told the manager I was taking 100 of financial responsibility but they are not willing to even work with me at all to. My brother was in the hospital and that is why he was evicted in the first place. Apparently it doesn't pay to be honest with people. Resolution Sought Reprocess the application under my name only.

9/7/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

7/23/2021

We lived at Kading Properties when we moved out they attach a 3000.00 bill that is not mine. Kading Properties are trying to get extra money from us. I don't owe them anything. Please help with this. Resolution Sought To remove this bill from my credit

Company Response

8/26/2021

Dear Barbara, thanks for sharing your review. Your experience mentioned here is counter to our process and move-out checklist outlined for every Kading resident. We're happy to review the checklist of your move-out with you. Simply contact us at 515-276-9384

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