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Kalkaska Plumbing & Heating complaints

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315 South Maple Street
Kalkaska, MI 49646 | Get Directions

(231) 241-1671

http://www.kalkaskaplumbingand...

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Total Amount in Dispute:
$5,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kalkaska Plumbing & Heating closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kalkaska Plumbing & Heating

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4/25/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,300.00 Amount Settled: $0.00

Customer Complaint

3/23/2022

I got help from the state the company is refusing since the 9th to come put in my furnace. They got the voucher from the state on the 9th he was trying to bill the state for my furnace before the install. I sit here no heat with my kids well he plays games. today he called and said he is not doing the job. I been sitting her Wednesday be 3 weeks waiting. Resolution Sought To get them to get my furnace in so my kids are not cold

Company Response

4/7/2022

I had to turn this person over to the police department . And is being handled by the police. I am not Able to talk about this due to invistagation

Customer Rebuttal

4/10/2022

The police called me back about the time i put the complaint in and said i did not vilate no law

Company Final Response

4/22/2022

It's unfortunate the customer would not listen to reason when we explained the status of the furnace. The police came to our office for our report and listened to the threatening phone recordings made by this customer. We immediately reimbursed the customer's deposit in full and the check has been cashed by the customer. And, the police have all of this information on record.

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