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K&W Roofing, Inc. complaints

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8356 National Road SW
Pataskala, OH 43062 | Get Directions

(740) 927-3122

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Total Amount in Dispute:
$4,678.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against K&W Roofing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against K&W Roofing, Inc.

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5/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,678.00 Amount Settled: $0.00

Customer Complaint

5/2/2024

K & W roofing was hired to remove and replace the existing garage roof at my home. After repairs were claimed to be completed, the roof continuously leaked and still leaks to this day. Also there are areas of missing wood in the roof beneath shingles and you can see some of the shingles from the inside of the garage because there is no wood beneath them. I've reached out numerous times and left messages but have never been able to get in touch with anyone at this company. They charged an above average price and delivered a sub par product that continues to have issues. Black Mold is now growing on the underside of the wood with the leak causing health concerns. Wood is warping and may no longer be structurally sound on back portion of roof. Excessive shingle debris and nails were left in the yard and driveway surrounding the home causing 1 flat tire shortly after they completed their work. Resolution Sought I would like them to come out to replace the damaged wood, install wood in the missing areas of the roof, and ensure all the leaks are no longer active and are fully sealed allowing no further water intrusion.

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