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Kangaroo Express complaints

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502 East Burgess Road
Pensacola , FL 32504 | Get Directions

(251) 406-9512

http://www.kangarooexpress.com

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Total Amount in Dispute:
$27.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kangaroo Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kangaroo Express

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10/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $27.43 Amount Settled: $0.00

Customer Complaint

8/18/2023

I purchased five merchandise that came about 27 and some change to shoot an eye from the store manager name and when I went and never received a receipt because there was a line behind me and I was rushed out the store which is okay because I was going to be back a day later and the first thing she asked me for was a receipt that she never gave me. so then I said pull the camera back to Wednesday between 11:00 and 1:00 and you'll see that I purchased these items from you and you never gave me a receipt all I was asking for was my money back that was it. I shot my attitude all day yesterday which was Thursday I purchased the merchandise Wednesday and I bought the stuff back Friday morning I don't even drink alcohol Resolution Sought Return my money

Company Response

10/3/2023

Company states: We use EMV Card Reader. Please provide me last four digits of the card number so I can look up the transaction to better serve you. Thank you.

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