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Kao USA Inc. complaints

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2535 Spring Grove Avenue
Cincinnati, OH 45214 | Get Directions

(866) 628-9997

https://www.kao.com/americas/e...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kao USA Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kao USA Inc.

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3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I bought this dragon skin problem from Walmart but that's all TV saying that it affirm your skin so I went and bought me three bottles at $12.48 I've been using it since April 2022 I see no results from using it I went through a full bottle of 16.84 FL or 496ml I start using it right away and I noticed that my skin still wasn't firming up so I figured I got to keep on using it to see what happens so I was using it all over my body then I started noticing that instead of my skin tighten it up my skin started loosening up I got turkey neck my jaws are starting to drop my body is sagging I had a nice buttocks and since I've been using the skin firm and lotion on my entire body my buttocks is like jello and I noticed at the time went by and I kept seeing myself in the mirror I said this stuff ain't doing nothing it's making my skin sad more instead of tightening affirming my skin is getting loose and that's why I'm on here today which is March the 3rd 2024 because I don't use up entire bottle and a half and that's why I'm on here now because it's not doing what it said it's supposed to do especially for the price that you pay for the skin firm and lotion it doesn't lost the rise your skin like it says it drives your skin out and it supposed to have all infused in it in the skin firming lotion and it's supposed to be visible firming skin with collagen and elastin for cellulite prone skin 24-hour moisturizer it does not moisturize your skin it dries skin out. Now drooping skin. Resolution Sought I want jergens to make the decision of what they want to give me because I'm walking around here with saggy skin that it didn't firm up and then it made skin lose skin muscle and turned it into jello, I have muscle tone I bought the lotion to keep my body firm and tone it did the opposite it loosened my skin up like jello that doesn't look good at all not on me I'm used to having firm skin my face firms nice pretty now my neck is sagging buttock sagging legs etc they should pay me for my sufferi

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