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KashKick.com complaints

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1201 North Orange Street Suite #7276
Wilmington, DE 19801-1186 | Get Directions

http://www.kashkick.com

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Total Amount in Dispute:
$85.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against KashKick.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against KashKick.com

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3/31/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

I got emails to jion these games they paying out big I played for week next thin I I knew I got charged instead of winning I did what they advertised plus several more levels as f they took m6 monet I work third shift at convenient store I cannot afford to just brush off tic kind money I emailed them please help I'm Samantha Armstrong samanthaarnstring@gmail.com Resolution Sought Please my money back stop them from doing TJX to anyone else

Company Response

3/19/2024

Our system recognized the use of a VPN on this account, which can cause issues with tracking. This has conveyed to this member and also is on our Terms of Service. We looked in all tracking platforms and there was nothing attributed to this user. Also there are no charges made by us to any member, we do not ask for credit card information. Our membership is completely free and any in-app purchases made by an individual is through their gaming platform's app store, either Google Playstore or Apple store. We do not have any access to charge for anything.

12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

Kashkick sent me a email stating I could make extra money doing surveys. So I signed up, it took me 3 days to get to $10, there threshold to withdraw funds. But when i went to withdraw the funds, they denied it because my PayPal email address was different from my email address with them. I finally after about 4 emails got it straightened out and they said they would pay it, but they didn't. When I tried to log back in my account was lock for suspected fraud (I'm not sure how you can defraud someone doing surveys). When I emailed them about it they said it was a company I did a survey for that suspected fraud (huh???) But because of that they shut my account down and refuse to pay me. Now, I know it's not much but it took me 3 days to get to $10 and now they refuse to pay $10. This sounds like a complete scam and they should be shut down. Resolution Sought Pay me the time it took 3 days and to many emails to get.

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