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Kasper's Auto Repair complaints

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50 College Drive
Clementon, NJ 08021 | Get Directions

(856) 309-9500

https://www.kasperskorner.com/

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kasper's Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kasper's Auto Repair

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

3/10/2023

Once the diagnostic was done the dealership called me On March 6th to tell me that I have a failed Fuel Pump in my vehicle and it needs to be replaced. I told the dealership (Dodge,Jeep,Ram in turnersville) that i just had the fuel pumps put in recently. I had to pay another $945 for the dealership to replace the fuel pump. On March 7 i went to Kasper's and Todd denies that the fuel pump is faulty, and refuses to give me a refund. I showed todd the diagnostic paper work from the dealership and he still insisted that the dealership is wrong and that the fuel pump works. Todd then calls cristina at the dealership and was very disrespectful towards her and me. Todd began raising his voice and said that I am wrong and he is not giving a refund. Resolution Sought Give me a refund

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