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Kasper's Auto Repair complaints

50 College Drive
Clementon, NJ 08021
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(856) 309-9500

https://www.kasperskorner.com/

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Kasper's Auto Repair closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Kasper's Auto Repair

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

3/10/2023

Once the diagnostic was done the dealership called me On March 6th to tell me that I have a failed Fuel Pump in my vehicle and it needs to be replaced. I told the dealership (Dodge,Jeep,Ram in turnersville) that i just had the fuel pumps put in recently. I had to pay another $945 for the dealership to replace the fuel pump. On March 7 i went to Kasper's and Todd denies that the fuel pump is faulty, and refuses to give me a refund. I showed todd the diagnostic paper work from the dealership and he still insisted that the dealership is wrong and that the fuel pump works. Todd then calls cristina at the dealership and was very disrespectful towards her and me. Todd began raising his voice and said that I am wrong and he is not giving a refund. Resolution Sought Give me a refund

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