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Katom Restaurant Supply, Inc. complaints

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305 KaTom Drive
Kodak, TN 37764 | Get Directions

(865) 225-1545

http://www.katom.com

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Total Amount in Dispute:
$518.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Katom Restaurant Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Katom Restaurant Supply, Inc.

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9/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/30/2022

I ordered a deep fat fryer that I did not need. I canceled the order it was never delivered they took a $500 restocking fee out of a $900 purchase. Resolution Sought Reimburse me the money. I can understand a 10 no way should it be $500.

11/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $18.35 Amount Settled: $0.00

Customer Complaint

10/15/2021

This company is falsely using Amazon log in as one of their check out payment choices but not honoring free shipping. My order #KT12424488 was placed Oct. 10. I selected the Amazon checkout choice. It took me to my Amazon account. I logged with Amazon & order was placed. My receipt from the KaTom order only showed my full payment of $47.44 and reflected no shipping charge. But today I called 800-541-8583 to see When to expect delivery since I had received nothing from them since order was placed. She said I'd have to pay $18.35 in shipping first. I then proceeded to ask then why did I log in to my Amazon account? She absolutely had no explanation except to say I wasn't the first complaint. But also when I did that log in on Oct 10 a fingerprint choice came up. I used and thought "Wow Amazon has finally started using that as log in." No they have not! So I have no idea where my fingerprint went but I have canceled that on all my logins now. I called Amazon & they couldn't tell me why the co. didn't honor free shipping & could do nothing about it except report it on their side. I paid the shipping charge today so I could get my order. Ridiculously overcharge for a $47.44 order. They are falsely using Amazon to make profit by misleading Amazon prime members as a choice on their payment page. By the way. Amazon did not sell this item for the sale price offered on their site or I would have just used Amazon. Resolution Sought I want to be credited on my Visa Card the shipping charges if $18.35. I want them to take down Amazon as a payment choice. And I want to know where my fingerprint went. That's really scary.

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