Find a reputable business?

Complaints and Resolutions

Kaycan complaints

Read Complaints File Complaint View Full Report

1190 International Pkwy
Fredericksburg, VA 22406-1210 | Get Directions

(540) 752-6877

http://www.kaycan.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Kaycan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kaycan

Sort by

10/31/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

9/27/2022

I constructed townhouses in 2000 and used Kaycan as the supplier of my vinyl siding. Several years later, they needed to replace the entire unit siding due to significant fading. We then had a fire in 2016 and had to replace siding and, again, I chose to use Kaycan for my siding. However, we have been having problems with staining, fading and bubbling. I contacted them in September 2021 and advised them of this problem. They said I needed to have the contractor, Compass Construction, Fred Anderson, address the issue with them. To date, I have had NO resolution and no attempt to contact me or the contractor or even inspect the issue. I sent pictures to my contractor. Resolution Sought I am requesting that the business stand by their warranty and either replace all the siding or compensate me to find another suitable vendor.

Company Response

10/18/2022

We exchanged correspondence with the homeowner regarding our file #328-171 responding to the homeowner's inquiry and providing feedback and helpful information as to the source of the issue and what can be done to remedy the situation. • Regarding the "melted siding item" confirming this is not a product defect nor a valid manufacturing claim but provided several related links one of which is referenced from the Vinyl Siding Institute (VSI) . • Concerning the item showing a stain in the picture, we requested to obtain pictures per the attached guideline we submitted to the homeowner along with a claim form and have yet to obtain the requested pictures and documentation. The file was opened September 29 2022 and will remain open 60 days from that date after which it will be closed. Please note that unless we obtain the required pictures and claim form to be submitted by the homeowner within the allotted time frame, no further communication will take place and the file will then be permanently closed.

Customer Rebuttal

10/18/2022

My contractor, Fred Anderson, with Compass Construction shared these pictures and their e-mail response was that the bubbling was due to solar reflection and is not covered under the warranty. They refused to come and inspect the home. I stated that ALL three times that their siding was installed, not once did I receive any warranty information from the company, not to mention, this was the first I have ever heard of solar reflection causing the bubbling....Thanks for your help

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile