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KB Sunspaces complaints

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11768 Highway 17 Bypass
Murrells Inlet, SC 29576 | Get Directions

(843) 650-1585

http://www.kbsunspaces.com

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Total Amount in Dispute:
$7,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against KB Sunspaces closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against KB Sunspaces

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10/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,500.00 Amount Settled: $0.00

Customer Complaint

10/10/2022

I had a sunroom added to my home. The work is still ongoing. The sunroom was supposed to stand category 3 hurricane. The tropical storm Ian hit SC on Sept. 29 and blew away the siding. The water came gushing through the walls. They took my money all $27000 and now I want them to pay for damages. Resolution Sought Have them give me $7500 so I can have another expert to come all fix all the problems.

Company Response

10/11/2022

I have met with the owner and we have resolved this issue. Thank you.

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