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KC Hometown Property Management, LLC complaints

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16313 McKinley Street
Belton, MO 64012-6401 | Get Directions

(816) 665-2595

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against KC Hometown Property Management, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against KC Hometown Property Management, LLC

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6/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

5/3/2022

Chris managed our property until we sold it in 2021. For tax purposes annually, he is obligated to provide the owner the 1099-MISC and "Owner Profit & Loss", which he did through 2019. He has not provided 2020 and 2021 (partial year). For about a month, he has disregarded numerous phone messages, text messages and emails from myself and my wife, causing me to wonder: Is he closed for business? traveling, e.g. for vacation? sick and unable to work? Resolution Sought Provide the 1099-MISC and "Owner Profit & Loss" for 2020 and 2021 (partial year). Alternatively, he could respond to Bernadette by phone or by email. Or to Steven's email. Steven is traveling and cannot be reached at the moment.

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