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KCI KWIK Shoppe complaints

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218 1st St
Ferrelview, MO 64163-1257 | Get Directions

(816) 464-5919

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Total Amount in Dispute:
$7.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against KCI KWIK Shoppe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against KCI KWIK Shoppe

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3/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7.26 Amount Settled: $0.00

Customer Complaint

12/21/2023

This gas station is charging you taxes on your food stamps when they're not supposed to be it is very irritating. They are making as much money as they can to see legal. You need to check into it immediately because they've been doing it for a very long time. Resolution Sought I would like the business to not tax on our food stamps when we buy something at the store it's illegal and they just sit there and act like we're stupid and not going to notice.

Company Response

2/21/2024

We are sorry about late response, the issue is fixed, some of our items weren't in the right categories. We fixed it, and hopefully it won't happen again. We are sorry again.

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