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KEA Electrical, LLC complaints

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2320 Gravel Drive
Fort Worth, TX 76118-6950 | Get Directions

(817) 682-3389

http://www.envirosolarpower.co...

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Total Amount in Dispute:
$44,650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against KEA Electrical, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against KEA Electrical, LLC

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11/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/14/2021

Unable to contact business. Have questions on Warranty and expanding services. Resolution Sought Who is responsible for warranty services.

9/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $44,650.00 Amount Settled: $0.00

Customer Complaint

8/13/2021

I purchased a solar system from this company on 4/15/18 stating that my bill would be $233 per month. That was the breakdown equal to my average bill throughout the year. Every since I have had the panels I have been paying both the solar bill and the regular electric bill. I'm not happy with these results. Anytime I call the company I get no answer or reply. I would like to get out of this contract and would like for these panels to be removed from my home and would also like for the remainder of the loan be forgiven and roofs repaired on the side where the panels are located. Resolution Sought Remove, repair, & forgive the remaining balance of my loan

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