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Keefe Group complaints

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10880 Linpage Place
Saint Louis, MO 63132 | Get Directions

(800) 546-6283

http://www.keefegroup.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Keefe Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Keefe Group

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4/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

3/6/2024

Consumer states; I write to file a formal complaint against the above company. I placed an order in December 2023 (4th Quarter) for the following item- Heinz Sweet Relish #80010220. There was No Substitute item for this product. Instead, I received - Heinz Dill Relish, which is Not listed in the Catalog. I have written 2 letters with no reply. Resolution Sought Consumer states; All I want is to return the unwanted item and refund issued. Please help me if you can.

Company Response

3/7/2024

Dear Mr. Brown, We received your concerns regarding item 80010220 ordered. Please note the item number ordered is exactly what you received. Please see our item listing: 80010220 Heinz 12.7 oz Easy Squeeze Dill Relish. This item was placed by the customer on invoice. #22651129

Customer Rebuttal

3/29/2024

Please ask Keefe to send you the following: (1) Copy of handwritten 4th Qrt. Form; (2) Invoice #22651129; (3) Copy of catalog effective July 1, 2023. The item was ordered during the 4th Qtr. (Oct-Dec 2023) from pg. #146. The item I received is in the catalog effective January 1, 2024. It is also on pg. #146. FACTS: -Package ordered during 4th Qtr (Oct-Dec 2023) -Item in question on Pg. #146 -Item in question had no SUBSTITUTE! -Item received in 1st Qtr. Catalog (Jan-Mar 2024) Pg #14 -Keefe engaged in FALSE ADVERTIZSING -Keefe assigned the exact same item # & Pg. # to both relishs in 2 different catalogs. I would like to bring legal proceedings against Keefe. Please give me any contact point that I can use. Thank you so very much for all the help. Take care, Lord Bless & Be safe. P.S. Invoice #22651129 was ordered using the 4th Qtr. catalog dated July-Dec 2023. We are only allowed one (1) package per quarter & Oct-Dec 2023 was the one ordered. Found Pg #54 from that catalog..

Company Final Response

4/2/2024

Dear Mr. Brown We received your correspondence regarding item numbers related to products in the 2023 & 2024 catalogs. As a business, we reserve the right to change a product item number. When and if this happens, it is generally due to business needs related to our system. Please note you as a resident have the option to report and decline any discrepancies found, before signing off on a package. At the time the order was issued, there were no discrepancies reported by the facility. As a courtesy, we have issued a full refund for item 80010220. We apologize for any inconvenience this misunderstanding may have caused.

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