Find a reputable business?

Complaints and Resolutions

Keepe complaints

Read Complaints File Complaint View Full Report

901 5th Avenue Suite 1950
Seattle, WA 98164 | Get Directions

(866) 947-6215

http://www.keepe.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,358.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Keepe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Keepe

Sort by

9/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,357.60 Amount Settled: $0.00

Customer Complaint

8/27/2024

My LG Refrigerator Model Number LMXS30776S?03 is under warranty with Service Plus. Service Plus assigned Keepe to the job. The problem is the Ice Maker and water dispenser does not work the technician has came out diagnose and has misdiagnose FOUR times. The problem still exist, I have called KEEPE 10 times or more to put in a RECALL on the appliance . I am being told on every call that the recall will be initiated with NO action .The customer REP I spoke with was Elizbeth and Shantel both very nice representative . Resolution Sought I would like the BBB to RECOP my payment being that the company has and cannot repair the fridge and help with the purchase of another fridge for time lost . The payment to KEEPE was $357.60 charge to my credit card

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile