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Keith Hawthorne Ford complaints

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617 North Main Street
Belmont, NC 28012-3137 | Get Directions

(704) 825-5186

http://www.keithhawthorneford....

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Total Amount in Dispute:
$16.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Keith Hawthorne Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Keith Hawthorne Ford

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11/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $16.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

I went to Keith Hawthorne I purchased a vehicle they had to jump it off but I still took the car I drove the car for about a week and then the check engine light came on I took the car back to Keith Hawthorne the service department told me the call was from the Ford place that I would need to take it to the Ford place and then proceeded to do just that the ford place around a lot of test on the car they say they couldn't find anything wrong with my car now it is October and they're saying that my engine is blown in my car that means when I drove that car off the lot at the Hyundai it was no good to begin with I barely had the car one year. Resolution Sought Work with me to get another car off their lot.

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