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Keith S Collins Company, LLC complaints

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3036 Centre Oak Way
Germantown , TN 38138 | Get Directions

(909) 753-4170

http://www.keithcollinsco.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Keith S Collins Company, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Keith S Collins Company, LLC

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8/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

7/12/2021

This Homeowner Association spent our money they were collecting from new construction homes starting in 2017, 400 dollars per home until 2020 of November, when they turned the community over to the homeowners they only gave us 1000 dollars, Regency home builders are still building homes in here and charging us to repair roads behind big rigs coming in, used our money to cut grass as they built the community, it was not turned over to us, we need that money to pay our bills after the gates close...advertising this as a gated community but making us pay for the gates, paving back roads, and someone took our first money we paid in.... help us..retired ..gotta go back to work.. Resolution Sought Get them to pay that money back, ask Regency to give us the Gated community with paved backroads they sold us on. We need keith Collins to repay our money they used to cut grass while developer & the Homebuilders was doing their construction work in here..

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