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Kelly & Bramwell complaints

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11576 South State Street, Bldg. 1002
Draper, UT 84020 | Get Directions

(801) 495-2559

https://www.kellybramwell.com/

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kelly & Bramwell closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kelly & Bramwell

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9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

8/11/2023

I hired Kelly and Bramwell as my Divorce Attorney in 2010.He charged me 10,000,, then said when it was over that I still owed him 6,000. We wanted to work out an amount or set up arrangements, then a few months later he put a lien on my Home for 11, 300.00. I am now ready to refinance and he said the amount is now up to 33,000.00,however he will be nice and charge me 20,000,00. Ryan Kelly said that he has been charging me 18intetest. I told him, I have not received any statements of it being that amount and that he has not updated that amount with the Assessors office which I think has to be every 10years. I asked Ryan Kelly to show me the Contract that I signed showing I agreed to the 18percent. He has refused. The Title Company said you need to prove it's higher than the Assessors office of the 11,300.00. He has been avoiding the question and told them it's 19,300.00till August 15th . I am worried what that means. I need help. I feel he is trying to defraud me .He has learned I want to refinance so he is trying to raise the amount without updating the amount through the Assessors Office, nor sending me up to date Statements and also not producing a Contract. Resolution Sought I need a demand letter sent to Ryan Kelly to produce a Contract. I want to know if he can add money on a lien without updating with The Assessors office, nor sending me statements. I want his legal practices reviewed to see if this is legal of what he is doing. Thank you so much

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