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Kemper Auto Insurance complaints

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PO Box 2833
Clinton, IA 52733-2833 | Get Directions

(916) 294-2500

http://www.ekemper.com

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Total Amount in Dispute:
$228.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kemper Auto Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kemper Auto Insurance

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3/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $228.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

Company mysteriously charged over 200.00 more with no notification in the mail or email. I think it very unprofessional and breech in trust. I'm now giving a 39 day notice that this the last month of service from me. Resolution Sought I would like business look in see the two time contact them for road side assistance and they never showed up and I had for tow truck I want them to reimburse the money back that's what I was interested in the most..

Company Response

3/1/2024

Policyholder Mr. Chima Policy Number 10142122901 Issued by Infinity Insurance Company, NAIC 22268 Dear Mr. Chima, This is in response to the complaint that you filed with the Business Consumer Alliance, regarding the premium increase for the renewal effective 01/15/2024 of your automobile insurance policy with Infinity Insurance Company and your roadside assistance coverage. The renewal premium increase effective 01/15/2024 was due to five (5) points being charged on your renewal from a property damage accident that occurred on 03/29/2023 under claim number 23123588925. Your Good Driver 2 discount was changed to Good Driver 1 effective the renewal date. Your renewal was also affected by our most recent rate revision that was effective 08/04/2023. We are not currently showing that roadside assistance has been used on your policy and no claims for roadside assistance are listed. If you have any documentation showing that the roadside assistance claims were filed, please provide the information for further review. We trust the information contained in this letter is useful and confirms the complaint has been thoroughly reviewed. The Company is here to assist with any further questions. Sincerely, Regulatory Administration 3760 River Run Drive Birmingham, AL 35243 1-888-402-7725 [email protected]

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