Find a reputable business?

Complaints and Resolutions

Kemper Life complaints

Read Complaints File Complaint View Full Report

12115 Lackland Road
Saint Louis, MO 63146 | Get Directions

(800) 777-8467

http://www.kemper.com

Monday to Friday: 9:00am - 5:00pm

Saturday & Sunday: Closed

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$7,982.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

10 complaints against Kemper Life closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
2	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
0	Unanswered

10 complaints against Kemper Life

Sort by

1/17/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I send in documents and was told I didn't have to make payments until December and they lapsed my insurance they speak they don't know where my money at Resolution Sought Fix my policy and tell me where my money is

Company Response

1/5/2024

We will need a policy number and/or name of insured and date of birth to be able to research payments on a policy.

12/10/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,013.21 Amount Settled: $0.00

Customer Complaint

11/22/2023

I was granted for a sum of money and was not given a date of when i was supposed to receive the money. Then when I tried to contact them to find out what the problem was that was causing the delay, I was ignored. I have made several attempts to contact them but just end up ignored. This has been going on since May 25th of last year and they sent a letter in January stating that I was awarded money yet all they do is run me in circles. They gave me a number but the calls are never returned. Also when I received my letter they misspelled my name which will cause another future problem that simple communication would fix. Resolution Sought I would like to be paid what I was granted. I've been patiently waiting for my 2013.21.

Company Response

11/27/2023

Mr. Barnes will need to provide the 10-digit policy number he is referring to and what type of "award" he is referring to in order for us to look into this matter. Thank you.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile