Find a reputable business?

Complaints and Resolutions

Ken Ganley Kia complaints

Read Complaints File Complaint View Full Report

2925 Medina Road
Medina, OH 44256 | Get Directions

(330) 721-9500

https://www.kenganleykiamedina...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Ken Ganley Kia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Ken Ganley Kia

Sort by

8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

I traded in my 2010 Jeep Commander for a 2020 Hundyia Tucson on June ,26 . Has of today they have not paid of my loan for the Jeep ,today is July 7,2023 .DBS Financial what's my payment because they have not received a check from Ken Ganley Kia of Medina. The salesperson ,Marven from Ken Ganley ,contacted me today and said thier title company does not have the funds to send to DBS and that I would have to make a payment on the Jeep, the Jeep they took has a trade!! So ,I made the payment for the Jeep today,,a Jeep they have . Marven assured me that I would get my payment for the Jeep back. This has been a problem now since June 26,2023 first it was my address now they have no money to pay off my Jeep!?! Is this common ? Legal? Steve in finance who was quick to have me sign for the new car is not has quick in returning my call . Help me please ! Resolution Sought Jeep paid off. Money reimbursed for a payment k made in a car I no longer have. $41. 00 I paid to have my entire lease faxed to captial one and whatever else Ken Ganley Kia of Medina feels is right !

1/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

I purchased a vehicle from this dealership in July of 2022 and was told by the salesman that I had a bumper to bumper warranty and the vehicle was inspected and there were no issues. Less than 4 months later and the engine needs replaced and Ken ganley is not taking responsibility for the lies the salesperson told me. I have a witness to the bumper to bumper statement. I was told I would get a loaner vehicle and the dealership has not provided one. Resolution Sought I want the unsafe vehicle that was sold to me replaced with a reliable vehicle that will not put me and my childs life in danger

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile