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Ken Garff Kia Avondale complaints

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10685 Papago Freeway
Avondale, AZ 85323 | Get Directions

(623) 687-9800

http://www.kengarffkiaavondale...

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Total Amount in Dispute:
$65.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ken Garff Kia Avondale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ken Garff Kia Avondale

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4/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I have a service card for a free service when I bought a car at Kia. They will not honor the coupon because the name of the dealer ship was changed from Kia rodeo to Kia Avondale. Resolution Sought I would like for Kia Avondale to stop misleading the consumer. I'll have to get a service elsewhere for now but Kia Avondale should still honor me for the next service with no cost.

Company Response

3/26/2024

I'm sorry to hear that even though we're no longer Rodeo Kia I will go ahead and cover your next service at no cost. Please ask for Gabriel, I'm the service director. Thank you.

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