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Kenneth Shuler School of Cosmetology complaints

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2375 Cherry Road Suite 102
Rock Hill, SC 29732 | Get Directions

(803) 328-5166

https://kennethshuler.com/

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Total Amount in Dispute:
$65.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kenneth Shuler School of Cosmetology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kenneth Shuler School of Cosmetology

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1/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

I took my son to Kenneth Schuller Rockhill SC school of cosmetology. I took my son 3 times before and was charged 30.00. This time with no warning I was charged 65.00. Horrible service as far as telling the client, they are being charged more. Never going back. The two new girls at the front said that was the right charge, and I was being charged wrong prior. I have a hard time believing that. The excuses given did not add up or make sense. Also filing a complaint with BBB and attorney General about the horrible business practice. Resolution Sought To return my money. I paid $65, and was charged prior $27-$30. I want $30-$35 back.

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