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Kentucky Auto Sales & Finance complaints

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1432 Campbell Lane
Bowling Green, KY 42104 | Get Directions

(270) 423-5213

http://www.kentuckyautofinance...

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kentucky Auto Sales & Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kentucky Auto Sales & Finance

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9/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

9/1/2023

I purchased a 1997 Ford f-150. Where do I start. Well first his mechanic was supposed to do some work they said he did come to find out he did not. They changed clusters in the dash told me it only had 150xxx but in fact it had 200xxxx I've had to have work done on this truck from almost day one. And now it's in the shop having the motor replaced, I paid 3,500 for this truck and in cost and repair bills I'm out almost 4,000. Resolution Sought I'd love to receive some money back and if not that another truck. And for them to never do this to anyone again.

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