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Kentucky Speed complaints

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432 Adams Road
Pikeville, KY 41501 | Get Directions

(606) 432-1158

https://kentuckyspeed.com/

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Total Amount in Dispute:
$450.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Kentucky Speed closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kentucky Speed

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12/12/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint

11/23/2021

August 12th I ordered a driveshaft for a camaro from Kentucky speed. I used affirm to complete the purchase after many phone calls I never received my driveshaft or a refund. I've called Kentucky speed no answer and also made several phone calls to affirm with no luck they continue to just pass the buck. it's now November and I have no driveshaft or refund Resolution Sought I just would like my money back .

Company Response

11/29/2021

That was the email from Affirm, they pulled the $450 from a deposit that I had processed on Sept 29.

Customer Rebuttal

11/30/2021

I called them they are saying it's on you. I will forward this to them

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