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Keto Fast complaints

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2225 Great Lakes Drive #519
Dyer, IN 46311 | Get Directions

(844) 534-1311

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Total Amount in Dispute:
$124.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Keto Fast closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Keto Fast

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5/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $124.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

I ordered some KETO pills order# 13642027 . I ordered one bottle. They started sending and charging my account for more bottles on auto ship which I did not agree to. I called and called the ordered on 06/12/20. They received the order back on 06/23/20. They said they received the return order back and I will be refunded my money back. I have not received my refund back yet. It was in 2020 when I ordered and sent them back. It is getting ready to be a year in June 2021. I have been calling, calling, calling about my refund. I have spoken to several customer service reps. Every time I call they are sending a speedy request to send my refund. They are ALL LIARS that work for that company. I am tired of calling the about my refund and hear the same old lie over and over again. All I WANT IS MY REFUND. I know I have called over 50 or more time about my refund. I am just sick and tired of being sick and tired of all the lies. Please Please please help me get my refund. It will be a whole year next month and I still do not have my refund. KETO PHONE# (833-635-0511) Resolution Sought Please! Please! get my refund.

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