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Kettenhofen Marine complaints

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1592 Monrovia Avenue
Newport Beach, CA 92663 | Get Directions

(949) 645-5388

https://www.kettmar.com/

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Total Amount in Dispute:
$4,330.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Kettenhofen Marine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kettenhofen Marine

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10/9/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,330.00 Amount Settled: $0.00

Customer Complaint

10/2/2023

We hired Bob May 22; paid a 50 deposit on Sales. As of today, he has yet to produce our sales or refund us our money. We confronted him at his place of business and he expressed that his business is failing and he does not have the money to pay us, and he's unable to deliver the sales as promised. Resolution Sought Refund of $4330.00

Company Response

10/9/2023

Consumer states: We have been able to reach an agreement with the business. I am satisfied you can close this investigation but I'm sure you're gonna have more complaints to come on this guy.

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