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Kevin Jewelers complaints

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550 South Hill Street Suite 1150
Los Angeles, CA 90013-2414 | Get Directions

(844) 538-4653

http://www.kevinjewelers.com

Monday - Sunday
8:30 am - 4:30 pm

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Total Amount in Dispute:
$673.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kevin Jewelers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kevin Jewelers

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8/2/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $672.52 Amount Settled: $0.00

Customer Complaint

7/16/2021

I bought two pieces of jewelry from your company. When I got home I realize that you employees sold me empty boxes. There were no jewelry in the boxes !!! When I called them and told him the problem they told me it was impossible so I asked him to look at the camera…. Your employee Stela called me back and left me a voicemail saying that she looked at that camera and everything was good that they gave me the jewelry. When I asked her to see the camera for myself she told me that I'm not allowed to see it. So I filed a police report and went to the store with the police the next day. Stella wasn't working there that day… And the other manager told the police the cameras not working. I want to get to the bottom of this I'm all about justice I want my money back or my jewelry back. I want those people who responsible of stealing to get fired. This is unacceptable for a company like yours !!! Resolution Sought I'd like my money back or my jewelry back.. and I want those thieves to get fired and punished.

Company Response

7/20/2021

Our store manager, Ana, is communicating with Ms. Cupnaia. Both items will be replaced as soon as the order is received. We apologize for the inconvenience.

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