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Keyrenter Tulsa Oklahoma complaints

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2300 East 14th Street, Suite 303
Tulsa, OK 74104 | Get Directions

(918) 351-7000

http://www.keyrentertulsa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Keyrenter Tulsa Oklahoma closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Keyrenter Tulsa Oklahoma

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2/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/21/2022

This business needs to be investigated to fraud. I lived in one of there houses for nearly 3 years. The plumbing and electrical was messing up within 3 months and only sent two maintenance men out two times. After that all the maintenance requests we put in we're never completed but yet on the App it showed completed. I could never get in contact with the office to speak with anyone in person. They also have kept property of Aaron's rental and again when I try to speak with them it's through a Chat. Now they have told me not to contact them again and will not return the property. This company is shady and slumlords. Resolution Sought Return my property and admit they never fixed anything in that house. I have a lawyer.

Company Response

1/23/2022

Tenant owes more than $4,000 in unpaid rent.

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