Keys Upholstery complaints

The customers story doesn't add up to what we have experienced. She never paid a deposit for the pillows. Approx. March 2023 She brought in 3 fabric remnants to be made into custom pillows. At the time she didn't have the inserts but said she would provide them. After more than a month she still hadn't come up with the inserts so I offered to provide them for a cost. She agreed. We constructed the pillows with our inserts. After several weeks, when they were ready, I tried to contact her many times by email and phone with no response. When she finally answered one of the phone calls, many weeks later, I told her the pillows were ready. She responded that she was going out of town for the summer. I asked her to pay for the pillows. We aren't into long time storage. Then she started screaming about how much the pillows were and said she was not going to pay for them. Too expensive! We argued about it and then she said she would send her dad to pick them up and I told her he would need to pay cash since she already said she wasn't going to pay for them. I didn't want to deal with a cc debate later. She never paid a deposit on the pillows because when she originally left the fabric remnants with me, she was going to come back with the pillow inserts. After a few months of not hearing from her, I took the inserts out of the pillow covers and disposed of the covers. At this point we would only be out the labor. She did have a $163 credit from the dentist office job that she had overcharged. The next time we heard from her was Dec 2023 and again in Dec 2024. She has never called the shop. Only attacked us on Face Book and IM. She has been told to produce proof of a deposit and we can look into it. There is no proof because it never happened. If I only charged her for the pillow labor $225minus $163 credit she would still owe me $62.

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