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Keystone Collections Group complaints

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546 Wendel Road
Irwin, PA 15642 | Get Directions

(888) 328-0557

http://www.keystonecollects.co...

Monday-Friday: 8:00 AM- 4:00 PM

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Total Amount in Dispute:
$1,709.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Keystone Collections Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Keystone Collections Group

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8/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

7/22/2024

Keystone collection group are garnishing my wages for delinquent taxes for Penn hills in 2021. I haven't live in penn hills in 2021. We moved to Penn hills in 2022. With proof, I call to try to handle the issue. I'm on hold for over 1 hour. When I finally did get someone to talk to me they said "it's vaild" and hung up. Resolution Sought Don Not garnish my wages

10/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,010.62 Amount Settled: $0.00

Customer Complaint

9/30/2022

Agency keeps sending me, the wrong person that has similar name collections notices and wage garnishment letters. Resolution Sought I want my name removed form their database and a call from the agency CEO/Director indicating that my name is removed and how my name got mixed up.

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