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KG Cabinets & Painting Corp complaints

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4711 North Lois Avenue Unit 2
Tampa, FL 33614 | Get Directions

(813) 300-6400

http://www.kgcpcorp.com

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Total Amount in Dispute:
$5,610.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against KG Cabinets & Painting Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against KG Cabinets & Painting Corp

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2/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,610.00 Amount Settled: $0.00

Customer Complaint

1/10/2022

I hired KG Cabinets & Painting CORP Nov 4 2020 to redo my kitchen. It is until this date that they have not installed anything or started on my kitchen. He dropped off cabinets last week and left them on my kitchen floor and has not been back. He is now asking for $2,000 more and says he will not do any work until we pay him more money. Resolution Sought I want him to take his cabinets out of my house and refund me my money. He has done nothing and it has been over 2 months and he said he would be done is 2 weeks.

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