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Kia Cronin complaints

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10590 New Haven Road
Harrison, OH 45030 | Get Directions

(513) 367-5300

http://croninkia.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kia Cronin closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kia Cronin

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12/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

Been having problems with my Kia. It was losing oil for no reason. There was a recall in 2021 for pistons and engine issues. I took it. They looked at it for 30 mins said nothing wrong. Drove to Florida no oil that's after an oil change then it did it again no oil shutting off. I called told them about it. Drove it to Kia after it died on way there, engine light came on, pulled over cut it off. Kia picked it up said engine is done even though there's a recall and a warranty. They refuse to fix it. Resolution Sought To honor her recall and warranty and fix her engine she's not responsible for their engines messing up

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